Frequently Asked Questions
Order, Payment, and Shipment Process
How do I order?
Step 1 - Sign up for an account. It’s free!
Step 2 - Select your favorites and check out.
Step 3 - Wait for the billing statement to be emailed to you.
Step 4 – Pay the total amount and email a copy of the deposit slip to email@example.com
Step 5 – Wait for the package to arrive.
How will I know if my order was received?
After you’ve successfully sent your order form, we will send you a billing statement indicating the total amount that you need to pay including the shipping fee.
Shipping fees for Metro Manila and Provinces may vary depending on items purchased.
How do I pay for my order/s?
Deposit the full amount stated in the billing statement. After, email a copy of the deposit slip to firstname.lastname@example.org. We will send you a confirmation email acknowledging receipt of your payment.
Do you offer COD (cash on delivery)?
As of now, we require full payment before we ship your orders.
Do you offer discounts for bulk orders?
For corporate sales and/or bulk orders, please send us an email at email@example.com and place “BULK ORDER” in the subject.
Do you accommodate international orders?
We only accommodate delivery anywhere in the Philippines for now.
Tracking Your Order/s
How do I track my order?
We will provide you a tracking number via Xend.
For customers in Metro Manila, items will be delivered in 1 to 2 business days. For provincial customers, expect your orders to arrive in 3 to 5 business days.
The tracking number is not working/invalid, what should I do?
If the tracking number is not working, please send us an email at firstname.lastname@example.org. We will help you locate your package and provide you with an update.
How do I return an item?
To return a product, please send an email to email@example.com to notify us of your intent to return an item or items. Please include your name, the items you plan to return, and the reason for the return. We will refund all qualifying returns to your account within 7 days of receiving your return. Original shipping charges will not be refunded, unless the return is a result of our error.
We will gladly replace any damaged or defective item immediately, and will cover the cost of shipping the faulty product back to us. Please email customer care as soon as possible at firstname.lastname@example.org or call us at +632 552 3957 or +63 552 3958 in the event you receive damaged or incorrect products.
Items that are not returnable:
- Trial and travel kits
- Used skin care, makeup, or hair care
- Sale or clearance items
When will I be allowed to return an item?
For all returns we receive that exceed the 30-day limit, we reserve the right to deny a refund at our discretion. For that reason, we strongly encourage you to email us at email@example.com before returning product for a refund, to make sure you are eligible. All Clearance Item sales are final. All products can be returned to the following address: Unit 2203 Trade & Financial Tower, 7th Ave. Cor. 32nd St., Taguig City
My order is incomplete, what should I do?
In case you received an incomplete order, please notify us immediately by sending an email at firstname.lastname@example.org. In your email, please provide the following information:
Date of Order
Item/s missing from your order
I received the wrong item, what should I do?
We are happy to replace the item for you if the item you received is not what you ordered.
Until when am I allowed to return my order?
You may return your order 30 days after receipt.
Cancellation of Order
Can I cancel my order?
Cancelling of orders is subject for approval. You may send us a request at email@example.com. We will notify you if your request is allowed.
Can I change the delivery address/phone number/recipient for my existing order?
If you want to change any of the following:
- Delivery address for your existing order
- Phone number for your existing order
- Recipient of your existing order
Please send your inquiry at firstname.lastname@example.org. Note that we can only change any information provided that the orders have not been shipped out yet. Once shipped, we can no longer change the information since the items are already with our third-party couriers.
Can I change my orders after order has been processed?
Yes, you can still change/add/ to your orders. Just send us an email at email@example.com.
Contact Cult Favorites
If you have any inquiry or feedback regarding us, please send us a message at firstname.lastname@example.org. You may also call us at +632 552 3957 or +63 552 3958.